For many organizations, customer service is not something that they consider as vital. Yet, customers reflect heavily on the entire business for better or for worse. In fact, the cost involved in retaining a customer is significantly less than winning a new one. A good customer service not only shows you value and care your customers but also make people assume you have good products. Without a shadow of a doubt, much is indeed at stake to provide better customer service than our competitors. Bringing in exceptional and superior customer service is one of the best ways to customer retention. Time is also an important component in customer care. Faster support translates to more customer satisfaction and significantly helps in saving your efforts and money.